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SHIPPING & RETURNS

SHIPPING POLICY

FREE SHIPPING WORLDWIDE

EXPRESS SHIPPING $30

We can ship to virtually any address in the world.
 

Estimated delivery times

 

Australia: 7-15 business days

Canada: 7-15 business days

France: 6-15 business days

Germany: 7-15 business days

Greece: 9-20 business days

Ireland: 10-20 business days

Italy: 7-15 business days

Japan: 10-23 business days

New Zealand: 12-25 business days

North America: 7-15 business days

Europe: 7-15 business days

Australia, New Zealand and Oceania: 10-18 business days

Asia Pacific: 7-12 business days

Latin America and the Caribbean: 7-20 business days

North Africa and the Middle East: 10-20 business days

Sub-Saharan Africa: 10-25 business days

We'll do my best to meet these dispatch estimates but cannot be guaranteed. Actual delivery time will depend on the delivery method you choose.

 

Customs and import taxes

Buyers are responsible for any customs and import taxes that may apply. Prismatic Gems is not responsible for delays due to customs.

RETURN & EXCHANGE POLICY

WE GLADLY ACCEPT RETURNS, EXCHANGES AND CANCELLATIONS

Contact me within: 14 days of delivery

Return items back within: 30 days of delivery

Request a cancellation within:  12 hours of purchase

 

If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.

 

 

Buyers are responsible for return postage costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

Questions about your order?

Please CONTACT if you have any queries with your order.

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